Online Store

 Helmets

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Store Policies 

ORDERING & SHIPPING
Fast In-House Processing

We process and ship in stock orders Monday through friday within 1 to 3 business days after receiving your order. Orders placed over the weekend or on holidays will begin being processed on the following business day.

We ship via Fedex, UPS or USPS at our discretion. Some orders may ship in seperate packages in which there will be no additional shipping fees.
Free economy shipping applies to all store purchases over twenty dollars. Purchases under twenty dollars will be charged $2.95 shipping. We charge a small $4.75 handling fee on all orders to cover all shipping related materials and shipping insurance. Free Economy shipping is ground service with a three to ten day approximate delivery schedule. We do not ship helmets to PO Boxes, please be sure to use your physical address when you order or delays may result.
We also offer expedited shipping services with in house rush processing time and a three to five day delivery schedule by the shipper for all in stock merchandise that does not require special services or installation services. Estimated delivery times do not include in-house processing time which varies by season, please allow up to 3 days in-house processing. The charge for expedited delivery is $12.95 per order in addition to the $4.75 handling fee. Express mail shipping is available with estimated delivery time of 1-3 days, not counting in-house processing. We do not gaurantee delivery times as once packages leave our facility we have no control over them.
In House rush is available for a small $2.95 fee and expedites order processing in house. Orders with in house rush have priority over other orders received and have additional staff for order processing.
International Shipping
International Shipping is available to Canada, Australia, and the United Kingdom. The rate is $45 US for the first 5 lbs, any shipment over five pounds will have shipping calculated and an invoice will be sent with the updated shipping rate for your order. Approval of new shipping rate must be given in writing before order will be processed. We are not responsible for customs fees imposed by any customs, governmental agency or other. All Sales Final on International orders, No Exchange, No return, No Refunds.
Simplified Shipping Rates

Under $20 = $2.95 +$ 4.75 Handling

Over $20 = Free Ground + $4.75 Handling

Priority = $12.95 + $4.75 Handling

Orders Over $200 have no handling fee

Additional handling fees may be charged for oversized or overweight items ordered and will be declared on order as overweight or oversized handling fee of up to $10.00

Shipping Insurance Included!
Shipping insurance and tracking numbers are included with all domestic shipments for purchases made through The Helmet Source.com.  Tracking numbers are automatically sent out by our system to the email address entered on your order.
Defective Merchandise
All products are covered by a manufacturers warranty and any claim or repair will be between Manufacturer and customer.
Special Orders
Special orders are non-returnable and non-refundable for any reason other than damage upon receipt, which may be covered for replacement by the shipper. Certain items in our store are labeled as special order due to our not stocking certain colors and/ or sizes.
Privacy/ Security

This sites checkout pages are secured by professional security and developement experts using multilevel encryption technologies that prevents crital data from being seen by anyone outside the ordering process. The critical checkout pages of our site are encrypted protecting all vital data, while the standard shopping pages are common shared pages. You may encounter a security warning when travelling between the secure shopping cart checkout pages and the main store which is normal. This warning is only to let you know when you have left a secure checkout page.  You will never be asked to provide sensitive credit card or personal information outside the secure pages.Your privacy and security are very important to us and we go to great measures to ensure protection of all information provided in the course of ordering through us.

The Helmet Source.com hires security and web developing experts who use multi-level encryption technologies that protect your personal information and credit card number by encoding the information so it is unreadable without secure access to the encryption codes. Shared encryption technologies allow for processing of this protected data by banks and financial institutions in connection with your order. Entities outside the processing of your payment are unable to retrieve or view any information obtained during the order process including all credit card and personal information.

We protect your account information as well. All information provided to The Helmet Source.com will only be used by our company in order to best serve you the customer. We do not share nor sell any account information with anyone outside the process of collecting payment for services.

Our team of encryption and security experts continually work to keep all information secure and protected and leave you to your riding.

Hacker Safe
The Helmet Source is a member of Scanalerts Hacker Safe program which scans our system daily and maintains a secure environment on a daily basis. Shopping is safe and secure with Sacnalerts Hacker Safe seal of Approval.
HACKER SAFE certified sites prevent over 99.9% of hacker crime.

ScanAlert is the only security scan vendor to be third-party certified to the CISP/AIS Level 1 security standard by Visa International. Our entire portal infrastructure, and all customer data, is maintained within redundant, highly secure Tier One data centers with SAS-70 security certification, 24/7 on-site guards and biometric access control. The portal resides behind high-availability firewalls and intrusion monitoring systems. In addition, each server runs a localized firewall and IDS/IPS on top of a uniquely customized, hardened Linux distribution OS.

 
EXCHANGES
100% Quality Gaurantee
We sell quality merchandise at bargain prices and stand behind our products with our 100% Quality Gaurantee. If you are not completely satisfied with any product you receive we will gladly exchange the item for any item in our store. Return authorization required, Items must be new, unworn and undamaged condition returned within 30 days of purchase date. Return subject to the return policies listed herein. Fees and shipping charges may apply.
Helmet Sizing
Size charts are provided by the manufacture and cover a wide range of sizes.  Heads come in all shapes and sizes and your head shape can affect fit of the helmet and should be considered when ordering. Items received that do not fit can be exchanged as per the return policy. Fees and shipping charges may apply.
30 Day Sizing Gaurantee

We stand behind all our products with our 30 Day Sizing Gaurantee, if you receive an item that just doesn't fit like you though it would, your not stuck with it. We offer exchanges for our products on new, unworn, and undamaged merchandise within 30 days of purchase date.

  • Return number required on outside of box. Use your order number and be sure it is visible from the outside of the package.
  • Returns must be received within 30 Days of date of purchase.
  • Returns for size exchanges will be exchanged for same item only.
  • Item(s) must be in new, unworn, unsoiled, undamaged and in sellable condition to be accepted for return or exchange. All product tags must be complete, undamaged, and attached as from factory to qualify for return or exchange.
  • Customer is responsible for shipping and insuring their return to us. We are not responsible for items while in transit to us.
  • We highly recommend using a shipper with a tracking number and insurance for the value of the item.
  • Shipping and handling charges are non-returnable/ non-refundable for any reason and will not be included in calculation of returns or return credit.
  • All returns subject to our approval. Any return not meeting our return criteria will be returned to you at your expense.
  • Please include a copy of your invoice and a note explaining the size of the item exchanging for with your return.
  • A $10 fee will be charged to cover return shipping, plus a $4.75 handling fee to cover shipping material, insurance, and labor.

To return your item for a size exchange click here.

10 Day Global Vision

Buy Back Gaurantee

We know you will love the quality of our glasses...If for any reason you are not completely satisfied with the quality of the glasses/ goggles you receive we will gladly buy them back for the purchase price (less shipping and handling) or exchange them, your choice.  Only Global Vision goggles or glasses purchased from The Helmet Source.com qualify for the buy back guarantee under the following conditions:
  • Merchandise must be in new condition with no signs of wear and all tags attached
  • All original supplied  product packaging and product materials must be included with return.
  • Original manufacturers warranty cards, manuals and paperwork (if any) must be blank and returned.
  • The customer must obtain a Return Authorization number by completing our easy returns form.
  • The customer is responsible for return shipping charges. Insurance and a tracking number are highly recommended. We are not responsible for the returned item(s) lost, stolen or damaged while in transit. Exchanges may require additional shipping charges.
  • We are strict on the quality of returned merchandise to ensure all products sold are always of the utmost quality. Please be certain your merchandise meets these return guidelines before returning. Items returned that do not meet these standards or items damaged enroute to us will not be accepted for return or credit.

Wiley X Brand Goggles or Sunglasses are not available for return or exchange due to their delicate nature and expense. Please be sure of your style prior to ordering. Warranty and damaged goods will be honored for repair or exchange only. Items received after the ten day period will be subject to a 20% Restocking fee.

Promotional Items
Free items offered with purchase of select merchandise are non refundable, non-exchangeable. Free items are offered as part of a package deal and when returning items must be included with your return and are subject to the conditions of the return policy. Partial returns will be processed for partial credit at the discreation of The Helmet Source.
Payment Details

We accept Visa and Mastercard through our secure online check-out page. We also accept cashiers checks, personal checks and money orders, (no business checks accepted) however, items will only ship after a ten day hold for funds to clear the bank. Payments should be addressed to:

The Helmet Source Inc.

Attn: Bookkeeping
2264 Sierra meadows Drive Ste B
Rocklin, CA 95677

Please be sure to include printout of items ordering, including sizes and include an additional $4.75 to cover handling fee. Thank you for choosing The Helmet Source.
How to use your store credit

Upon processing your return a store credit will be issued, less any fees associated with your return as outlined in the return policy. Your store credit will be attached to your account that you created with your original order. Your credit will be available to you by logging into our store, where an available balance will show in your shopping cart and be tracked until funds have been depleted by you.   You must wait until your return has been processed for funds to become available for use.

Returns for credit will be issued to the card originally used for purchase less any return, restocking fees.

Easy Return Form

Return authorization is obtained by completing our Easy Returns Form.

Click Here to complete Easy Return Form.

 
 
 
RETURNS
Return/ Exchange Period

Return for size exchange or exchange for alternate merchandise is 30 days. Returns for refund must be received within 14 days to qualify for refund. Returns received after 14 days will only be accepted for exchange or store credit.

Return Policy

The Helmet Source offers easy returns for all purchases, except special orders, closeouts or as is and special buy purchases. All returns at the sole discretion of The Helmet Source.

The following common sense policies apply to all returns:

  • Return number required on outside of box. Use your order number and be sure it is visible from the outside of the package.
  • All items must meet the return criteria to be accepted.
  • Returns must be received within 30 Days of date of purchase for exchange and within 14 days for refund.
  • Item(s) must be in new, unworn, unsoiled, undamaged and in sellable condition to be accepted for return or exchange. All product tags must be complete, undamaged, and attached as from factory to qualify for return or exchange.
  • Customer is responsible for properly packaging, shipping and insuring their return to us. We are not responsible for items while in transit to us and
  • we highly recommend using a shipper with a tracking number and insurance for the value of the item.
  • Items must be shipped in a new unused box suitable for shipping an item without the item being damaged. Do not re-use the same box we shipped to you as it may not be suitable for double shipping. Please use proper amounts of packing materials to ensure no damage is made to items returned.
  • Shipping and handling charges are non-returnable/ non-refundable for any reason and will not be included in calculation of returns or return credit.
  • All returns subject to our approval. Any return not meeting our return criteria will be returned to you at your expense.
  • Items originally shipped with free shipping will be assessed a $10 return fee. Returns from Hawaii, Alaska or Puerto Rico will be charged for actual cost of shipping from original shipment.
  • Returns for exchange may be exchanged for any merchandise in our store and will not be subject to a restocking fee unless otherwise noted herein.
  • All Returns for credit will be subject to a 20% restocking fee in addition to any other fees listed herein. Original shipping and Handling fees will not be used in calculation of the store credit, nor be refunded or credited for any reason.
  • Wiley X & Bobster eyewear will be subject to a 30% restocking fee for exchanges or refunds due to their delicate nature.
  • We inspect all returns to ensure that they meet all the conditions of the return policy. Item(s) not meeting the return conditions will be held for return to you at your expense. Items not claimed after 30 days will acrue a warehouse fee of $3.00 per month until claimed or authorization to reship has been obtained and paid.
  • Return item(s) at our discretion for quality in meeting all the return conditions mentioned herein.
  • Please allow 2-4 weeks for return processing, time starts after we have received the item for processing not from date of mailing. Missing or incomplete information, orders without an account created when initial order was placed may result in delays of up to 2 weeks.
  • International orders are not available for return or exchange for any reason, nor will any return from an international address be accepted at our facilities. International Sales are Final, no exchange, no refunds, no exceptions.
  • Any item returned to us not meeting our return criteria that causes loss in any way will be billed to customer and enforced under the limits of the law including collections, court costs and attourneys fees, interest (16% annual) and warehouse fees. Reimbursement for any fees, including but not limited to chargeback fees, attourneys fees, and other expenses associated with the collection of monies will be over and above original amount due.
  • Although we strive to ship every order correctly from time to time an error may happen. In such instances we will correct the order as quickly as possible.
  • Under no circumstance will a refund or credit be issued for a return that is damaged,  or improperly returned to us that results in damage. These items will not be accepted and will be returned to you at your expense.
  • Customer is responsible for providing accurate address information, any returns, refusals, or return to sender shipments returned to us will be charged all the return and restocking fees listed herein, in addition to any additional fees charged by the shipper. Please verify your address when ordering.

To return your item click here.

Store Credits
Credits issued in the form of store credit will be valid for no more than nine months after date of original order. Credits not used within nine months will be forfited.
Returned/ Refused Shipments
Customer is responsible for address quality. Items returned for any reason, including, but not limited to, refusal by customer or customer agent/resident, undeliverable address, incomplete or incorrect address will be subject to a 20% restocking fee in addition to any shipping fees incurred. Items requiring reshipping will incur the 20% - 35% restocking fee, the additional charges associated with the return of your package as well as any new shipping charges.
Order Cancellations
Cancelled Orders a will be subject to a 20% restocking fee. Orders cancelled after the item has shipped will also be subject to Return & restocking fees as per return policy and reimbursement for shipping expenses.
Easy Return Form

Return authorization is obtained by completing our Easy Returns Form.

Click Here to complete Easy Return Form.

Contact US
We are an online retailer available to answer your questions via our email support team. Due to heavy email volume during peak seasons it may take up to 5 days to receive a response. We understand this may be inconvenient and ask that you please allow time for us to return your email before sending another. Duplicate emails slow down the process by adding more bulk. Thank you
 
Novelty Helmets
General Information/Legal

Word of Caution!

Novelty helmets do not meet the required safety guidelines of the Department of Transportation and are not to be used on motorized vehicles, user accepts sole responsibility. Novelty Helmets will not protect you in the event of impact. Use at your own risk.

No Helmet can protect the user against all impacts. To provide protection you must chose a D.O.T. or Snell approved helmet in a size that fits and is properly fastened when in use.

The Helmet Source makes no warranties, either expressed or implied, of any kind with respect to the products sold on this website or any other venue. Except as expressly stated herein, The Helmet Source, expressly disclaims all warranties, expressed or implied, of any kind with regards to products sold on this site or any other venue, including but not limited to merchantability or fitness for a particular purpose. In no event shall The Helmet Source, its employees, or other representative be held liable for special, indirect, consequential, or punitive damages related to products sold. Novelty helmets do not meet the required safety guidelines of the Department of Transportation and are not to be used on motorized vehicles, user accepts sole responsibility. Novelty Helmets will not protect you in the event of a impact. Use at your own risk. All prices subject to change without prior notice. All sales final, returns and exchanges at the sole discretion of The Helmet Source.
We reserve the right to cancel orders as we feel necessary to protect against fraud for any reason whatsoever with or without cause. Submittal of your order is not a guarantee of your purchase. If for any reason we feel the order data to be inaccurate, incomplete or incorrect we will attempt to resolve the matters and/ or cancel the order upon final determination of collected data.Purchase made on this site is an agreement to purchase the item and agreement to all the terms and store policies listed herein. All prices subject to change without prior notice. All sales final, returns and exchanges at the sole discretion of The Helmet Source. No cash refunds, store credit only. Thanks for choosing The Helmet Source for all your motorcycling needs.

Copyright © The Helmet Source Inc.



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